My EE is an official mobile app launched by British mobile operator EE, providing EE users with convenient account management, traffic query, value-added service subscription and other functions. Since its launch, My EE has gradually integrated multiple core services such as call and traffic query, bill payment, package change, Wi-Fi hotspot connection, etc., aiming to build a "one-stop" digital self-service platform for EE customers. Whether prepaid users or contract users, you can use this app to keep track of account dynamics anytime and anywhere to improve your mobile network experience.

As of May 2025, the EE: Mobile, broadband & tech app on the iOS App Store holds a 4.5-star average across 2,000 user ratings.

1. Real-time account overview: You can view the remaining call time, SMS and traffic usage of the current package on the homepage, and provide the bill amount and expiration date of this month, with clear information at a glance.

2. Online recharge and payment: Prepaid users can quickly recharge through Apple Pay, PayPal or credit card; contract users support online payment of monthly bills and can set up automatic payment.

3. Package and additional service management: Users can change packages, add international roaming packages or SMS packages, and order data packages in the app at any time for flexible customization.

4. EE Wi-Fi hotspot automatic connection: Built-in EE Wi-Fi network automatic connection function, users can seamlessly switch to hotspots in the coverage area to save mobile data traffic.

5. Fault reporting and online customer service: Provide network fault detection tools to help users troubleshoot signal or speed problems by themselves; built-in AI chatbots and manual customer service portals, support real-time text or voice consultation.

6. Device management and security monitoring: Contract customers can view device warranty information in the app after purchasing the device, and can initiate security operations such as phone locking, positioning or remote erasing.

Pros

1. Easy and intuitive operation: Clear interface layout, clear function classification, fast start-up speed; common operations are concentrated in the bottom navigation bar, and switching is smooth.

2. Comprehensive self-service: From traffic query to bill payment, from package management to troubleshooting, users can complete most daily tasks without calling customer service.

3. Instant data synchronization: Real-time connection with EE backend system, recharge, payment or package change takes effect almost immediately, avoiding the trouble caused by information delay.

4. Save traffic cost: Automatic connection to EE Wi-Fi hotspot function can reduce mobile data usage in hotspot coverage areas, helping users save monthly traffic costs.

5. Safety guarantee: Device locking and positioning functions enhance the security of mobile phones after loss, and online customer service and fault detection can quickly respond to potential problems.

Cons

1. Compatibility issues: Some old Android models have flashbacks or interface misalignment on the new version of the App, requiring frequent updates or rollbacks;

2. Information-intensive interface: Although the functions are rich, the amount of information on the homepage is large, and new users may need a long time to familiarize themselves with the various function entrances when using it for the first time.

3. Frequent notifications: To remind users of top-ups, package discounts, bill expiration, etc., the App will send more push notifications, which may be disturbing to some users.

4. Network dependency: All functions of the App require an Internet connection. If users are in areas with no signal or poor network, they cannot check their balance or make payments.

5. Delayed customer service response: During peak hours, the response speed of online customer service robots or manual customer service is reduced, and users may have to wait for a long time.

Overall, My EE provides EE users with a convenient and efficient account and network management experience with its comprehensive self-service capabilities and real-time data synchronization. It not only aggregates core functions such as traffic query, top-up payment, and package changes into one interface, but also improves the convenience and security of daily communications through special services such as Wi-Fi hotspots, fault detection, and device security management.